Introduction

Spechy is a powerful communication management app that enables you to monitor various conversation metrics, such as chat conversions and ticket counts. The Dashboard is the central hub where you can access and analyze all this crucial information. In this guide, we will walk you through the different elements and options available on the Dashboard interface.

1. Dashboard Overview

Welcome to the Dashboard, which provides an overview of all your communication statistics. The Dashboard is designed to be user-friendly and intuitive, ensuring you can easily access and interpret the information you need to manage your conversations effectively.

2. Today’s Chat

The “Today’s Chat” section displays the number of chats or conversations that have occurred on the current day. This metric is updated in real-time, providing you with up-to-date insights on your team’s daily communication activity.

3. Total Chat

The “Total Chat” section presents the cumulative count of all the conversations that have taken place since the inception of the Spechy app. This number is essential to gauge the overall engagement level with your audience and track the growth of conversations over time.

4. Today’s WhatsApp Chats

The “Today’s WhatsApp Chats” section specifically shows the number of conversations conducted via WhatsApp on the current day. WhatsApp is a widely-used messaging platform, and monitoring its usage can be crucial to understanding your customers’ preferred communication channels.

5. Total WhatsApp Chats

The “Total WhatsApp Chats” section provides the total count of conversations that have occurred via WhatsApp since the integration with Spechy began. This figure helps you assess the impact and popularity of WhatsApp as a communication medium for your organization.

6. Today’s Tickets

In the “Today’s Tickets” section, you will find the number of support tickets or inquiries received on the current day. Tracking daily ticket volume is crucial for customer support teams to manage workload and ensure timely responses to customers.

7. Total Tickets

The “Total Tickets” section displays the overall count of support tickets or inquiries that have been recorded since the inception of the Spechy app. This metric helps you assess the long-term trends in customer inquiries and track the effectiveness of your support team.

Conclusion

The Spechy Dashboard provides a comprehensive overview of your communication activities, enabling you to monitor chat conversions, WhatsApp usage, and ticket volumes. By analyzing these metrics, you can gain valuable insights into your communication strategies and customer engagement levels. The real-time updates and clear interface make it easy to stay on top of your communication management and make data-driven decisions to improve customer satisfaction. Happy monitoring and managing your conversations with Spechy!