Spechy Omnichannel Business Management Platform
Sales velocity refers to the speed at which deals progress through the sales pipeline, from initial contact to closed-won. It encompasses multiple factors, including the number of opportunities, the average deal value, the win rate, and the length of the sales cycle. Let’s delve into the reasons why sales velocity is crucial for sales effectiveness.
Phone calls provide a level of personal connection and empathy that is often challenging to achieve through digital channels alone. The ability to hear a customer’s voice, their tone, and emotions allows customer service agents to establish a genuine connection and build rapport. This human connection helps create trust, reassurance, and a sense of care, leading to enhanced customer satisfaction. Phone calls enable agents to listen actively, empathize with customers’ concerns, and provide personalized support, resulting in a more fulfilling customer experience.