IVR (Interactive Voice Response)
Use advanced contact center platform to better meet your business needs.
Solve your customers' problems instantly in your incoming calls.
Solve Problem on First Call
Provide a quality service by automatically recognizing your customers on IVR and providing a quick solution to their problems.
Integration
In scenarios such as Order Status, Debt Reminder, connect it to your E-commerce site or Accounting program and make fast transactions.
Improve Agent Performance
Reduce redundant or repeated calls and let your agents deal with the real issues.
Increase Customer Satisfaction
Interactively solve your customers' problems and increase their satisfaction with IVR.
Data Collection and Analytics
IVR phone systems collect valuable data about customer interactions, giving you more data-driven decisions to improve your service.
Create a Support Request via IVR
Let your customers who call you create a support request via IVR without talking to your call center representatives.
VIP Customer Routing
Provide fast and easy service to your private customers with assigned representatives and satisfy your customers.
IVR Dashboard
See dials and track flows in real time, manage your call queues.
Virtual Pos Integration
With Spechy Virtual Pos integration, receive your payments by dialing on IVR and increase your collections.
Detailed Reporting
Create more efficient flows and provide better service with IVR Dialing reports.
What is IVR?
IVR (Interactive Voice Response) is an automated telephone system that can interact with callers to your call center, gather information from them or route calls to the appropriate agents. IVR can play pre-recorded messages with a list of options to choose from. It also allows callers to interact with menu options by dialing or through speech recognition technology. This allows them to be directed to departments or access information specifically related to their questions or problems.
Are you ready to start?
Schedule a demo with our experts and gain unparalleled control over your customer’s experience. Schedule a demo now.
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