Spechy Solves Business-Critical Challenges At Scale

#Spechy

Spechy provides AI-powered, multi-channel communication solutions to help businesses streamline customer interactions. Our vision is to enable businesses to manage inquiries from all platforms in one place, delivering exceptional customer experiences and enhancing efficiency

Why Do Companies Choose Spechy?

Powered by Generative AI

Empower agents, streamline operations, and unlock new possibilities with Gen AI. Handle faster summarizations, better predictions, and exceptional customer insights.

Speech-to-Text LLM

Experience improved transcription accuracy and contextual understanding with our in-house pre-trained language model.

AI Contact Center Software

Record and analyze conversations on call, chat, WhatsApp, Instagram, Facebook and email platforms. Get holistic customer intelligence across channels.

Real-Time AI

Experience real-time monitoring, guidance, and coaching on live calls. Real-Time Agent Assist and Supervisor Assist empower agents with AI support and live supervisor support.

Predicts Customer Potential

Qualify leads, and measure customer satisfaction with a Gen-AI-powered scoring mechanism. Moreover, the reason for the score and the next actionable steps must be determined.

Faster Call Summarization

Improve call centre productivity by eliminating manual call summarization. Make more time for strategic after-call work, such as follow-ups and coaching.

AI Insights

Deeper and more holistic analysis of customer interactions, trends, and opportunities. Generate feedback on what agents did well, where they can improve, and suggest next steps for the agent.

Advanced Analytics Software

Identify agent parameters that drive conversions and retention. Create custom reports/charts and populate them in the dashboard with customizable filters.

Language Support

Grow your business with 70+ language support. Experience unmatched transcription accuracy with our proprietary language model that supports codemixed variations.

Spechy can effortlessly integrate with your tech stack

Spechy integrates with the most popular CRMs, e-commerce platforms, and PBX systems, as well as Make and Zapier integration software, to help your reps be more productive while providing better services for your clients.