Cloud Call Center software built to work smarter, not harder.

Spechy's Cloud Contact Center software helps you manage your leads, calls, social media messages, and live support in one place. Start fostering customer relationships with every prospect and customer across all communication channels.

 
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Meet your customers where they are

Satisfy customers' needs across omni channels simultaneously. Boost your agents’ efficiency, accelerate response times, and enrich CX.

FasterCOmmunicayo

Richer, faster customer interactions

Call and text customers directly from your Spechy. Access customer interaction histories like WhatsApp, Instagram, Facebook, Calls, recordings, transcripts, and more on both platforms with our two-way CRM communication.

Experience Omnichannel Solutions

Spechy’s Omnichannel capability seamlessly integrates the most widely-used messaging apps along with voice and video communication. With a single interface, you can connect with more contacts than ever before through Voice, Video, WhatsApp, Messenger, Telegram, Viber, and Instagram DM

Instantly Sync Data

Connect to your favourite business tools

See how we can transform your contact centre workflows risk-free, with no credit card required.

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Support your customers better with a modular, easy-to-use contact center platform

Master your inbound calls with a suite of advanced call management features, including Automatic Call Distribution, IVR, call routing, queue callbacks, and screen pop-ups. Ensure swift and efficient issue resolutions while delivering exceptional experiences in every interaction.

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Call management

Minimize wait times and improve satisfaction with robust queue management. Handle peak hours with smart routing to the right support expert.

Analytics & Reporting

With Spechy Cloud Call Center Solution, Gain insights into team performance and activities. Understand support etiquette for higher satisfaction rates.

Omnichannel with AI

With Spechy Cloud Call Center Solution, Gain insights into team performance and activities. Understand support etiquette for higher satisfaction rates.

Agent assist

Improve handle times by swiftly overcoming red flags in interactions with real-time effective assistance of AI.

Automated Data Sync

Minimize manual tasks with smooth data sync. Stay accurate with call dispositions, notes, and call recordings.

Unified Workspace

Manage all customer interactions, data and files from a single, streamlined platform. Simplify workflows and boost efficiency.

Seamless integrations

Integrate with your business tools to centralize data, eliminating the hassle of switching between platforms.

Omni Copilot

Generate more leads with pain-point tailored Messaging communication, ensuring it is always on point and brand-aligned.

Omni Support

Centralize complaints and requests from all communication channels such as Facebook, Instagram, Phone, E-Mail.

Connect from Anywhere

Experience the freedom of seamless communication! Manage your cloud call center effortlessly from your computer or smartphone, anywhere with internet. Take control, stay connected, and elevate your business today

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Extension Management

Empower your agents with custom extensions! Effortlessly import or create them to make calling and customer transfers smoother, faster, and more efficient than ever.

Voicemail

With Spechy Cloud Call Center Solution, Gain insights into team performance and activities. Understand support etiquette for higher satisfaction rates.

Conference Call

Listen in on calls or invite experienced colleagues to help with complex issues while putting customers on hold.

Call Transfer

Transfer calls to internal or external contacts in a click, with the option to explain the case to your colleague first.

Campaigns

Create custom campaigns to help agents structure their calls with notes, call scripts, and questionnaires.

Auto Dialer

Eliminate repetitive tasks and boost efficiency by assigning automated call campaigns to your agents. Scale smarter, connect faster.

Call Tagging

Label every phone call and effortlessly track interaction types, goals, outcomes, and key performance metrics.

Call Queuing

Automatically distribute every calls to relevant agents based on customer status and crm, technical skills or business needs.

IVR

Guide callers effortlessly with a multi-level IVR, streamlining their journey and ensuring they reach the right destination with ease