Ticket summary
Gain clear, one-click insight into the ticket details, such as the subject, main issue, solution stage, or suggested next steps, to make informed decisions.
Text enhancements
Enhance your brand's presence by allowing AI to tailor your message's tone to fit you. Be it polite, formal, or casual, the AI adapts to your and your customers' communication styles.
Language detection
Automatically detect the tickets’ language and route them to appropriate agents, overcoming language barriers for worldwide support.
Tag suggestions
Keep tickets organized with AI-powered tag suggestions. Instantly apply relevant tags, find tickets faster, and give an even smoother support experience.
Adjust text tone
Amplify your brand's voice with AI that adjusts the tone to match your style—polite, formal, or casual—ensuring perfect alignment with your brand and customers.
Expand any thoughts
If your response is too brief or organized in a way that flouts the rules of effective communication, you can effortlessly expand different content scenarios with a single click.
Improve grammar with ease
Eliminate mistakes and awkward tones—AI helps you craft flawless, clear, and professional messages instantly! ✨
Auto-response with suggested replies
Instantly acknowledge any ticket and then choose from suggested responses for quick, personalized client interactions.
Omni Support
Centralize all complaints and requests from every communication channel, including Facebook, Instagram, phone calls, and email, for a more organized and efficient support experience.
Connect from Anywhere
Experience the freedom of seamless communication! Manage your cloud call center effortlessly from your computer or smartphone, anywhere with internet. Take control, stay connected, and elevate your business today
Book a DemoCreate the communication hub to be on top of things
Keep every customer message at your fingertips by bringing multiple digital channels together in one place.
Contact forms
Be approachable and give your website visitors an intuitive contact form they can fill out within minutes.
Integrations and API
Use our extensive API docs to build your technology stack with the IT ticket system at the very center.
Chatbots
Prolong the journey started with a ChatBot conversation through a ticket managed by your team.
Live chats
Connect LiveChat or other live chat solutions to create a manageable ticket from any real-time chat.
Emails
Set up multiple email addresses so that copies of your messages go straight to one ticketing system.
Social media channels
Organize your daily conversations on social media channels in HelpDesk. No more switching around!
Contact widget
Add a free customizable contact widget to your website. Let visitors leave messages through familiar forms.
Webflow
Create contact forms on your Webflow website, and turn visitor submissions into support tickets.
Ecommerce
Use customer shopping history in tickets, and automatically assign Ecommerce platform messages to the right team.