Artificial Intelligence Powered Cloud Call Center Software for Enterprises
Whatsapp, Instagram, Facebook and more in one
Manage all communication channels from a single system With Spechy, serve your customers in the channel they prefer on a single screen.
Take Social Media under control
Manage social media channels such as Whatsapp, Facebook, Instagram, Twitter, and enable your customers to reach you from anywhere.
Connect from Anywhere
Free communication, Manage your cloud call center, whether you connect from your Computer or Smartphone from anywhere there is internet.
Call Management
Manage your Incoming and Outgoing calls with Cloud Call Center Software.
Internal Management
Import or create your extensions for your agents and make customer calling and call transfer efficient and easy.
Voice Mail - Voicemail
Allow out-of-hours callers to leave a message with voicemail
Call Transfer
Transfer all calls to internal or external contacts in one click.
Campaign Management
Create custom campaigns to help agents structure them with notes, call scripts, knowledge base and surveys.
Smart Search
Automatically search for your customers from sources such as your website, Facebook, google, etc.
Power Dialer
Reach your customers 3 times faster. Automate your call center call campaigns with Power Dialer.
Click-to-Call
Automatically convert phone numbers from the Web into a clickable format and call them instantly with Cloud Call Center
Customer Management and CRM
Access all customer or prospect data before, during and after the call, including recent calls and CRM profiles.
Call Note
Take and access notes taken during or after customer conversations and pick up where you left off in future conversations.
Call Labeling
Tag phone calls and track types of interactions, goals, outcomes and many other performance-related metrics.
Call Queuing
Automatically distribute calls to relevant agents based on customer status, technical skills or business needs.
Interactive Voice Response (IVR)
Simplify your callers' journey with a multi-level IVR menu and direct them where they need to be.
Working Hours
Decide when you are available for calls, when to divert calls to other numbers or when to go to voicemail.
Missed Call Management
Understand what's behind every missed call, why and how it happened, and what your agents were doing at the time with Cloud Contact Center.
Representative Status
Allow your agents to set their status, such as breaks, meals, etc., so you get an accurate snapshot of your team's availability.
Monitoring
Listen to calls, coach your agents or join the chat directly to give your customers the best possible experience.
Real Time Dashboard
Cloud Contact Center Monitor agent or group activity in real-time, from your operation's calls and performance metrics to overall availability.
Wallboard
Showcase real-time performance and call center metrics to your entire team live and in a variety of different formats.
Statistics
Get a 360° view of everything going on in your team and unprecedented control over its performance.
Representative Performance Reports
Track your agents' performance directly in the Spechy Cloud Call center and optimize for the best possible customer experience.
SMS
Save time and make text messaging an essential part of your communication set by incorporating it into your customer journey.
Whatsapp Business API
Instantly send and receive WhatsApp messages sent by customers directly from Spechy's Web and Phone App.
Voice, Correspondence, Image Recording
Record agents' conversations with customers across all communication channels and ensure your security
International Phone Numbers
Expand your business into new markets with Cloud Call Center and reach customers around the world with over +160 international numbers
Service Quality
With Cloud Call Center, call center quality forms evaluate the calls that have taken place in all communication channels, whether voice or correspondence.
Knowledge Base Management
Advanced knowledge base management. Have user interactions with interactive knowledge base, flexible sharing and collaboration workflows, easy-to-use tags and cross-links for quick search and classification.
Call Transcripts
With Spechy cloud call center, transcribe calls made by agents and find unwanted words, improve your service quality.
Increase Your Service Quality and Sales
Help your customers, increase sales and collaborate with your team with a great AI-powered app.
Artificial Intelligence for Call Center
Increase your customer and team communication with Chat Bot, Agent Assist, Workplace features, provide faster support and keep them satisfied.
Expand your service with CRM and Help Desk feature.
Centralize customers and track complaints with the integrated CRM and Help Desk feature in Spechy.
Artificial Intelligence That Will Change Your Life
Get the most out of your team and customer conversations with real-time transcription, sentiment analysis, live coaching, predictive CSAT and more.
Social Media Call Center
Offer your customers sustainable communication with Cloud call center software where you can manage all communication channels from one place
Use Whatsapp Business API to serve your customers instantly
Join the world's most popular messaging app and increase your sales.
Everything Your Call Center Needs in One
Today, there are more channels of communication and customer service than ever before. To manage so many communication channels and processes, you need more technology than ever before. Spechy Cloud Call Center offers fast and effective solutions for all communication channels you use to communicate with your customers. Spechy Cloud Call Center is an integrated cloud platform that gathers all call center solutions such as Social Media, Whatsapp, Video Call, IVR, Dialer, Process Management System, Voice Recording and Screen Recording, Quality Management, Analysis and Reporting under a single call center system and offers effective solutions to provide services to your customers through different channels.
Are you ready to start?
Schedule a demo with our experts and gain unparalleled control over your customer’s experience. Schedule a demo now.
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