Live Ops Tab
The Live Ops tab is an essential feature of the Spechy app, located on the left navigation bar. This tab provides access to various functionalities that help you monitor and manage your live operations effectively. Let’s explore the different components of the Live Ops tab:
Upon opening the Live Ops tab, you will find the Wallboards section. Wallboards are customizable dashboards that display real-time information and key metrics related to your live operations. These visual displays provide a comprehensive overview of your team’s performance, customer interactions, and other relevant data. You can easily track important metrics, such as call volume, response times, customer satisfaction ratings, and more, all in one centralized location.
Next to the Wallboards section, you will find an Edit icon. Clicking on this icon allows you to customize and configure your wallboards according to your specific needs. You can choose which metrics and data points to display, rearrange the layout, and adjust the visual elements to create a personalized and informative dashboard. This flexibility ensures that you can focus on the metrics that matter most to your business and make data-driven decisions.
Create New Wallboards
On the right side of the Live Ops tab, you will find an icon that allows you to create new wallboards. By clicking on this icon, you can easily set up additional wallboards tailored to different aspects of your live operations. Whether you want to monitor specific teams, campaigns, or performance indicators, creating new wallboards enables you to have a comprehensive view of your operations and make informed decisions.
The Live Ops tab in Spechy provides you with powerful tools to monitor and optimize your live operations. By utilizing wallboards and customizing them to your specific needs, you can gain valuable insights, track performance metrics, and ensure efficient and effective communication with your team and customers.
Make the most out of the Live Ops tab to enhance your operational efficiency, improve customer satisfaction, and drive business success.