From chaos to control, all channels in one place

Don't miss high-value conversations because of an unmanageable inbox. Bring prospect and customer conversation into a single, easy-to-use inbox that includes AI.
OmniChannel Agent Desktop4
Book a Demo

All communication in one place

Spending lots of time and money on repetitive questions doesn’t add up. Tie all your communication channels to your shared Spechy inbox, and let AI help out big time.
 
FasterCOmmunicayo

Meet your customers where they are

Satisfy customers' needs across omni channels simultaneously. Boost your agents’ efficiency, accelerate response times, and enrich CX.

Experience Omnichannel Conversation

Spechy’s Omnichannel capability seamlessly integrates the most widely-used messaging apps along with voice and video communication. With a single interface, you can connect with more contacts than ever before through Voice, Video, WhatsApp, Messenger, Telegram, Viber, and Instagram DM

Instantly Sync Data

Connect to your favourite business tools

See how we can transform your contact centre workflows risk-free, with no credit card required.

Watch Demo

Connect the dots for agents so they can focus on your customers.

Spechy empowers your agents to focus on customers, not the technology enabling their interactions, to deliver exceptional service by connecting the touchpoints of a customer journey across time and channels.

Call management

Minimize wait times and improve satisfaction with robust queue management. Handle peak hours with smart routing to the right support expert.

Analytics & Reporting

With Spechy Cloud Call Center Solution, Gain insights into team performance and activities. Understand support etiquette for higher satisfaction rates.

Omnichannel with AI

With Spechy Cloud Call Center Solution, Gain insights into team performance and activities. Understand support etiquette for higher satisfaction rates.

Agent assist

Improve handle times by swiftly overcoming red flags in interactions with real-time effective assistance of AI.

Automated Data Sync

Minimize manual tasks with smooth data sync. Stay accurate with call dispositions, notes, and call recordings.

Unified Workspace

Manage all customer interactions, data and files from a single, streamlined platform. Simplify workflows and boost efficiency.

Seamless integrations

Integrate with your business tools to centralize data, eliminating the hassle of switching between platforms.

Omni Copilot

Generate more leads with pain-point tailored Messaging communication, ensuring it is always on point and brand-aligned.

Omni Support

Centralize complaints and requests from all communication channels such as Facebook, Instagram, Phone, E-Mail.

Connect from Anywhere

Experience the freedom of seamless communication! Manage your cloud call center effortlessly from your computer or smartphone, anywhere with internet. Take control, stay connected, and elevate your business today

Book a Demo

Unified Communications

Connect agents with experts across the enterprise to improve first contact resolution.

Agent Desktop

Provide agents with all the tools they need to deliver a more human experience.

Customer Relationship Management

Use Spechy CRM or Connect your CRM with Spechy pre-built CRM integrations and SDKs.

Reporting & Analytics

Track and report on SLAs and KPIs with intuitive reporting and analytics.

APIs & SDKs

Leverage comprehensive SDKs to maximize your Spechy investment.

Supervisor Tools

Empower supervisors with tools to monitor and improve agent performance.

Call Tagging

Label every phone call and effortlessly track interaction types, goals, outcomes, and key performance metrics.

Call Queuing

Automatically distribute every calls to relevant agents based on customer status and crm, technical skills or business needs.

IVR

Guide callers effortlessly with a multi-level IVR, streamlining their journey and ensuring they reach the right destination with ease