Communicate seamlessly with customers via popular messaging platforms.

Communicate on the channels customers love, while managing everything effortlessly within Spechy’s unified Omnichannel solution.

OmniChannel Agent Desktop4
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Beyond communication

Reach customers via their favorite channels and handle it all in Spechy’s unified workspace.

World-leading apps

Connect with customers on popular apps like WhatsApp, Messenger, Telegram, KakaoTalk, Line and Viber.

World-leading apps

Handle all calls, manage contacts, and access tools in one intuitive interface.

Personalized templates

Create message templates for consistent communication and faster response times.

Personalized templates

Create message templates for consistent communication and faster response times.

Interactive chatbots

Leverage chatbots to automate conversations and enhance support.

Interactive chatbots

Leverage chatbots to automate conversations and enhance support.

Smart chat transfers

Seamlessly hand over chats to other agents or queues while to maintain a strong CX.

Smart chat transfers

Seamlessly hand over chats to other agents or queues while to maintain a strong CX.

Custom SLA timers

Utilize SLA timers to prompt your agents to respond to queries quickly.

Custom SLA timers

Utilize SLA timers to prompt your agents to respond to queries quickly.

All chats logged

Store and search through chat transcripts in a Call Detail Records (CDR) database.

All chats logged

Store and search through chat transcripts in a Call Detail Records (CDR) database.
 

The Power is in Your Hands!

Experience the freedom of seamless communication! Manage your Whatsapp, Facebook, Instagram, Live Chat messages effortlessly from your computer or smartphone, anywhere with internet. Take control, stay connected, and elevate your business today

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Bring messaging apps into Omnichannel with Spechy.

  • Manage customer conversations in one integrated workspace.
  • Easily transition between messages, calls, web chat, and SMS.
  • Improve efficiency, reduce delays, and never miss a message.
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Boost efficiency with templates

  • Stay on-brand with Spechy’s message templates.

  • Create pre-approved templates for everything from promotions to FAQs.

  • Effortlessly handle approvals and personalize responses in seconds.

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Automate customer engagement using chatbots.

  • Enhance communication with Spechy’s chatbot solution.
  • Automate initial interactions, FAQs, and customer guidance.
  • Offer 24/7 support while agents focus on high-priority issues.
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Many channels, one platform

Omnichannel

Deliver a seamless CX with Spechy’s Omnichannel. Unify voice, messaging apps, whatsapp, voice, e-mail and SMS in one platform for easy management. Provide personalized support, boost satisfaction, and strengthen relationships.
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Instantly Sync Data

Connect to your favourite business tools

See how we can transform your contact centre workflows risk-free, with no credit card required.

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