This Privacy Policy explains how Spechy collects, uses, shares, and protects personal information when you use our platform and related services. Spechy is an AI omnichannel communication platform and customer relationship management (CRM) product that brings voice, WhatsApp, Instagram, email, and live chat together in a single inbox, with built in CRM, AI agents, payments, and speech analytics. By creating an account or otherwise using the service at app.spechy.com, you agree to the practices described here.
We have written this policy in plain language so that it is easy to understand. If anything is unclear, please reach out to us using the contact details at the end of this page.
Data controller: The personal data described in this policy is processed by Ögetürk Teknoloji Anonim Şirketi("Spechy"), Istanbul, Türkiye. Contact: privacy@spechy.com· +90 850 340 35 35.
1. Scope of This Policy
This policy applies to information we process when you visit our website, register for an account, use the Spechy application, or communicate with us. It covers both the people who administer a Spechy account (our customers and their team members) and, where relevant, the end users who interact with our customers through the channels Spechy connects.
When our customers use Spechy to communicate with their own contacts, the customer is generally the controller of that contact data and Spechy acts as a processor on the customer’s behalf. In those cases, the customer’s own privacy notice governs how that contact data is used, and Spechy processes it according to our agreement with the customer.
2. Information We Collect
We collect different categories of information depending on how you use the service.
Account Information
When you sign up, we collect details such as your name, business name, email address, phone number, password, role, and workspace settings. We may also collect billing contact details and tax information needed to manage your subscription.
Contact and Conversation Data
The service stores the messages, calls, recordings, transcripts, notes, contact records, and related metadata that flow through your connected channels. This can include the content of conversations across voice, WhatsApp, Instagram, email, and live chat, along with timestamps, sender and recipient identifiers, and CRM fields you create.
Payment Data
When you purchase a subscription or process payments through Spechy Pay, we and our payment partners collect the information needed to complete the transaction. Full card numbers are handled by our payment providers and are not stored in plain form on our systems.
Usage and Analytics Data
We collect technical information about how the service is used, such as device and browser type, IP address, pages viewed, features used, log events, and performance data. This helps us keep the service reliable and improve it over time.
Cookies and Similar Technologies
We use cookies and similar technologies to keep you signed in, remember your preferences, and measure how the service is used. You can read more in our Cookie Policy.
3. How We Use Information
We use the information we collect to:
- Provide, operate, and maintain the Spechy platform and its features.
- Unify your channels into a single inbox and route conversations correctly.
- Power AI agents, speech analytics, and other automated features you choose to enable.
- Process subscriptions, billing, and payments through Spechy Pay.
- Provide customer support and respond to your requests.
- Monitor, secure, and improve the performance and reliability of the service.
- Detect, prevent, and address fraud, abuse, and security incidents.
- Send service related notices and, where permitted, relevant product updates.
- Comply with our legal obligations and enforce our agreements.
4. Legal Bases for Processing
Where data protection law requires a legal basis, we rely on the following grounds depending on the situation:
- Performance of a contract, when processing is needed to deliver the service you signed up for.
- Legitimate interests, such as securing our platform, preventing abuse, and improving our features, balanced against your rights.
- Consent, where we ask for it, such as for certain cookies or optional communications, which you can withdraw at any time.
- Legal obligation, when processing is required to comply with applicable law.
5. How We Share Information
We do not sell personal information. We share information only in the situations described below.
- Service providers. We work with trusted vendors that help us run the platform, such as cloud hosting, communications carriers, analytics, and payment processing. They may access information only as needed to perform services for us and are bound by confidentiality obligations.
- Integrations you connect. When you link a third party tool or channel to Spechy, data flows between Spechy and that provider so the integration can work. Your use of those providers is governed by their own terms and privacy policies.
- Legal requirements. We may disclose information if required by law, to respond to lawful requests, to protect our rights and the safety of others, or in connection with a corporate transaction such as a merger or acquisition.
6. Data Retention
We keep personal information for as long as your account is active and for as long as needed to provide the service. We also retain information where necessary to meet legal, accounting, or reporting obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we delete it or anonymize it. Customers can also configure certain retention settings and request deletion of their workspace data.
7. Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, and alteration. These measures include encryption in transit, access controls, monitoring, and regular review of our practices. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we work continuously to safeguard your data.
8. International Transfers
Spechy operates with infrastructure and partners that may be located in different countries. As a result, your information may be processed outside the country where you are based. When we transfer personal information across borders, we use appropriate safeguards, such as standard contractual clauses or equivalent mechanisms, to protect it in line with applicable law.
9. Your Rights
Depending on where you live, you may have the following rights over your personal information:
- Access, to obtain a copy of the personal information we hold about you.
- Correction, to fix information that is inaccurate or incomplete.
- Deletion, to ask us to erase your personal information in certain circumstances.
- Portability, to receive your information in a structured, commonly used format.
- Objection and restriction, to object to or limit certain processing.
- Withdrawal of consent, where we rely on consent, without affecting prior processing.
To exercise these rights, contact us using the details below. We will respond within the timeframes required by applicable law. If your information is processed by Spechy on behalf of one of our customers, please direct your request to that customer, and we will support them in responding.
You also have the right to lodge a complaint with your local data protection authority if you believe your rights have not been respected.
10. Children
Spechy is a business product and is not directed to children. We do not knowingly collect personal information from children under the age required by applicable law. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the date at the top of this page and, where appropriate, provide additional notice. We encourage you to review this policy periodically.
12. How to Contact Us
If you have questions, requests, or concerns about this policy or your personal information, please contact us at privacy@spechy.com. We are happy to help and will do our best to address your inquiry promptly.