Spechy BI scores all of your calls and chats automatically and turns them into live dashboards for quality, compliance and sentiment across the whole team.
100% of conversations scored · 7-day free trial · No credit card
Trusted by renowned brandsAVVA · A.O. Smith · QPay · Türk Telekom · Kumtel
98.6%CSAT ▲
12,480Calls scored ▲
−41%Handle time
100%scored
Every call and chat is scored against your criteria the moment it ends, with no sampling and no manual queue to clear.
Trusted by
You can't fix what you never hear.
QA only sees a sample.
Manual review covers a handful of calls, so most of what happens stays invisible.
Problems surface too late.
By the time a trend shows up in a report, the damage is already done.
Compliance is a blind spot.
Without full coverage, risky conversations slip past unnoticed.
100%
of calls and chats scored
no sampling, no backlog
Live
quality and sentiment
updates as conversations land
0
blind spots in compliance
full coverage, every time
Every conversation, on one dashboard.
See quality, sentiment and compliance for the whole team in one place. Drill from a trend straight to the conversation behind it, with full two-way context shared across the Spechy platform.
98.6%CSAT ▲
12,480Calls scored ▲
−41%Handle time
100%scored
Every call and chat scored on one dashboard, with quality, sentiment and compliance side by side.
Drill from a team trend to the exact conversation behind it, no exporting and no spreadsheets.
Scores share one contact record with Spechy CRM, Voice and Connect, so context never gets lost.
How it works
Three moves. Scoring in days.
01
Connect your conversations.
Bring your calls and chats from across the Spechy platform into one analytics workspace. No new tooling for agents.
02
Score every one automatically.
Set your criteria once and Spechy BI scores all of it, every call and chat, against quality, sentiment and compliance.
03
Act on live signal.
Watch dashboards update as conversations land, catch trends early, and fix what the numbers tell you.
Core capabilities
Three things Spechy BI does better.
Total coverage
Score every conversation, not a sample.
Every call and chat is scored against your own criteria the moment it ends. No sampling, no review backlog, no blind spots. You see what happens across the whole team, not the few cases a reviewer had time for.
100% of calls and chats scored automatically
Your scorecards, your criteria, applied to all of it
Track quality, sentiment, topics and trends across teams in real time. Dashboards update as conversations land, so you spot a slipping queue or a rising complaint while you can still do something about it.
Surface what customers really think across every conversation, and flag risky language or policy gaps before they grow. Full coverage means compliance is no longer a sample you hope was representative.
“At payment volumes every second counts. Spechy's routing and AI assist keep our resolution times low even at peak.”
Onur Baran ÇağlarGeneral Manager
İmanNoor
“Every channel our customers use now lands in one inbox, so we turn far more conversations into sales without adding headcount.”
Ozan HökeCall Center Manager
Yenibiriş
“Candidates and employers reach us everywhere. Spechy unified it all into one timeline, so our team finally sees the full picture.”
Bora AcarCustomer Experience Lead
AVVA
“Our agents have been very satisfied with Spechy. It's easy to learn, use and customise, which significantly improves the efficiency of our operation.”
Didem AkdemirCustomer Operations Manager
A.O. Smith
“Spechy brought every customer conversation into one place. Our team replies faster and nothing slips through the cracks anymore.”
Çiğdem KeskinSales & Marketing Director
QPay
“At payment volumes every second counts. Spechy's routing and AI assist keep our resolution times low even at peak.”
Onur Baran ÇağlarGeneral Manager
İmanNoor
“Every channel our customers use now lands in one inbox, so we turn far more conversations into sales without adding headcount.”
Ozan HökeCall Center Manager
Yenibiriş
“Candidates and employers reach us everywhere. Spechy unified it all into one timeline, so our team finally sees the full picture.”
Bora AcarCustomer Experience Lead
AVVA
“Our agents have been very satisfied with Spechy. It's easy to learn, use and customise, which significantly improves the efficiency of our operation.”
Didem AkdemirCustomer Operations Manager
A.O. Smith
“Spechy brought every customer conversation into one place. Our team replies faster and nothing slips through the cracks anymore.”
Çiğdem KeskinSales & Marketing Director
QPay
“At payment volumes every second counts. Spechy's routing and AI assist keep our resolution times low even at peak.”
Onur Baran ÇağlarGeneral Manager
Built for every team
One source of truth for every team.
Spechy BI scores all of it, so support, sales, operations and compliance work from the same signal.
Customer Support
Quality across every agent.
See how every agent performs on real coverage, not spot checks. Coach from what actually happened, not what a sample suggested.
Spechy BI plugs into the calls and chats already flowing through the Spechy platform, so every conversation is scored where it happens, with no new tooling for agents.
Stripe
WooCommerce
WordPress
Make
Meta
Google
HubSpot
Shopify
Mailchimp
Zapier
Zoom
Scores every call and chat already flowing through Spechy Voice, Connect and Omni.
One contact record shared across the platform, so a score sits beside the customer it came from.
Export and alerting wherever your team already lives, from dashboards to the inbox.
Run Spechy BI alongside Voice, AI, CRM, Connect and Pay. One contact record, shared across all of it, so every score sits beside the customer it came from.
Voice
PBX and cloud numbers
Spechy AI
Voice and chat agents
CRM
Pipelines and tickets
Omni
All-in-one inbox
Pay
In-conversation checkout
Connect
Omnichannel center
Data residency
Choose EU or Turkey hosting, built for regulated industries.
Human in the loop
Review scores and override calls, you stay in control.
Audit trail
Every conversation scored and every action logged, fully replayable.
Your data stays yours
Conversations are never used to train shared models.
