One Seamless Customer Experience that Eliminates the Disconnect

What Do We Mean by ChannelLess
- Easy transitions from one channel to another
- A single platform for the service team to support
- Unified administration and reporting of engagements across all channels
ChannelLess Architecture—What Omnichannel Was Meant to Be
While Omnichannel solutions support multiple channels on a platform, they still treat each as a separate silo, leading to re-starts for customers and complexity for managers.
Spechy's ChannelLess Architecture seamlessly enables multiple channels within a single engagement, streamlining experiences for customers, agents, and managers
Fragmented Solutions Deliver Fragmented Experiences
Imagine a visitor in a live chat unable to resolve their needs within the channel; they are typically forced to break the connection and start over on the phone. This creates unnecessary friction, frustration, and abandonments.
“78% of consumers will abandon a transaction because of a poor customer experience—like having to make a phone call and duplicating the whole process again.”

ChannelLess Flexibility Delivers One Seamless Experience
ChannelLess DCS eliminates such dead-ends so the same visitor can easily escalate to (or even start with) OnScreen Voice to keep the conversation moving forward without interruption for higher satisfaction and conversions.
“92% of consumers are likely to make another purchase after a positive customer service experience”

Deliver A Seamless Digital Experience
Continuous Connection
Continuous Connection
Deeper Insight
Deeper Insight
Guided Engagement
Guided Engagement
Single Source of Data
Single Source of Data
Holistic Data
Holistic Data
Optimize Operations
Optimize Operations
ChannelLess Advantages
Focus on What Customers Need


Empower Your Team to Be More Strategic
Future-Proof Customer Service
