One Seamless Customer Experience that Eliminates the Disconnect
What Do We Mean by ChannelLess
- Easy transitions from one channel to another
- A single platform for the service team to support
- Unified administration and reporting of engagements across all channels
ChannelLess Architecture—What Omnichannel Was Meant to Be
While Omnichannel solutions support multiple channels on a platform, they still treat each as a separate silo, leading to re-starts for customers and complexity for managers.
Spechy's ChannelLess Architecture seamlessly enables multiple channels within a single engagement, streamlining experiences for customers, agents, and managers
Fragmented Solutions Deliver Fragmented Experiences
Imagine a visitor in a live chat unable to resolve their needs within the channel; they are typically forced to break the connection and start over on the phone. This creates unnecessary friction, frustration, and abandonments.
“78% of consumers will abandon a transaction because of a poor customer experience—like having to make a phone call and duplicating the whole process again.”
ChannelLess Flexibility Delivers One Seamless Experience
ChannelLess DCS eliminates such dead-ends so the same visitor can easily escalate to (or even start with) OnScreen Voice to keep the conversation moving forward without interruption for higher satisfaction and conversions.
“92% of consumers are likely to make another purchase after a positive customer service experience”
Deliver A Seamless Digital Experience
ChannelLess Advantages
Focus on What Customers Need
Empower Your Team to Be More Strategic
Future-Proof Customer Service