callcenter

Maximize call quality with Spechy Voice Engagement.

Maximize caller satisfaction with exceptional call quality, intelligent routing and customizable voice features. Spechy Agent Workspace unifies all the tools and data your agents need on a “single pane of glass”, providing streamlined workflows and rich customer context that empowers them to deliver personalized customer experiences that build loyalty and drive revenue.

Spechy's Phone Centered Solution Offers

Check out Spechy's Phone Centered Solution Offerings.

Auto Pairing

Auto Pairing

Get instant access to caller's visit information using the unique tracking feature.

Screen Sharing

Screen Sharing

Offer a screenshare to the customer and guide them instead of telling them.

Ultimate Interaction

Ultimate Interaction

Chat or screen share simultaneously during a call to engage more with callers.

Live Tracking

Live Tracking

Follow the customer live and provide a better support experience.

How Does a Virtual Call Center Work?

A virtual call center uses internet-based technology to connect call center agents to customers, eliminating the need for a physical location. Agents can work remotely, using their own computer and internet connection. Calls are routed to the correct agent through an auto-dialer or call routing software. Virtual call centers also often use CRM software to track customer interactions and manage data. This allows for increased flexibility and cost savings for the company, while still providing efficient and effective customer service.
Virtual Call Center

Do you want to get to know Spechy better?

Learn more about Spechy's digital priority Customer Service solutions.

Watch Promotional Video

Watch Promotional Video

Get to know Spechy better by watching the promotional video.

Explore Our Site

Explore Our Site

Check out our website and meet Spechy's great features.

Request a Demo

Request a Demo

Request a free demo to see Spechy up close.

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