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Call List Tab

The Call List tab in the Spechy app provides a comprehensive overview of all call activities. Here’s how to use the Call List tab: Accessing the Call List Tab On the left sidebar of the Spechy app, locate and click on the “Call List” option. This will open the Call List tab. Campaign Calls Under …

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Workplace Button and Sidebar

The Workplace button and sidebar in the Spechy app provide convenient access to various features and functionalities. Here’s a breakdown of what you can find in the sidebar: Accessing the Workplace Sidebar To-Do List The right sidebar includes a To-Do List feature, which allows you to manage your tasks efficiently. Chat The Chat feature in …

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Reminders Tab

The Reminders tab in Spechy is a powerful feature that allows users to efficiently manage and keep track of their reminders. This document provides an overview of the Reminders tab, its functionality, and how to effectively use it. Accessing the Reminders Tab To access the Reminders tab, navigate to the left sidebar in Spechy and …

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Tickets Dashboard Tab

The Tickets Dashboard tab in the Spechy app provides an overview of ticket activities for agents. Here’s how to use the Tickets Dashboard tab: Accessing the Tickets Dashboard Tab Filtering Agents Viewing Ticket Activities The Tickets Dashboard tab provides a comprehensive view of ticket activities for agents. It allows you to monitor the status and …

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Tickets Tab

The Tickets tab in the Spechy app allows you to manage and track customer support tickets. Here’s how to use the Tickets tab: Accessing the Tickets Tab Viewing Ticket Lists Searching and Filtering Tickets Adding a New Ticket Editing or Deleting a Ticket The Tickets tab in the Spechy app allows you to efficiently manage …

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Companies Tab

The Companies tab in the Spechy app allows you to manage and organize your company information. Here’s how to use the Companies tab: Accessing the Companies Tab Viewing Company Lists Searching and Filtering Companies Adding a New Company Editing or Deleting a Company The Companies tab in the Spechy app allows you to manage your …

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Contacts Tab

To access the Contacts tab in the Spechy app, follow these steps: In the Contacts tab, you will find the following features: All Contacts and My Contacts Dropdown Menu Viewing Contacts Creating a New Contact Editing or Deleting a Contact The Contacts tab in the Spechy app allows you to manage your contact list efficiently. …

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Conversation Dashboard Tab

The Conversation Dashboard tab in the Spechy app provides a comprehensive view of social media statistics and real-time data updates for different communication channels. Here’s how to use the Conversation Dashboard tab: Accessing the Conversation Dashboard Reviewing Social Media Statistics Utilizing Action Buttons Creating a Customized Dashboard To access the Agent Statistics dashboard, follow these …

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Agent Dashboard Tab

The Agent Dashboard tab is a key feature of the Spechy app, providing agents with a personalized and customizable view of their tasks and activities. This tab allows agents to efficiently manage their tickets, calls, conversations, and user status. Let’s explore the different components and customization options available in the Agent Dashboard tab: Edit Icon …

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Live Ops Tab

The Live Ops tab is an essential feature of the Spechy app, located on the left navigation bar. This tab provides access to various functionalities that help you monitor and manage your live operations effectively. Let’s explore the different components of the Live Ops tab: Wallboards Upon opening the Live Ops tab, you will find …

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Spechy is an all-in-one omnichannel communication solution for contact centers, customer support teams and more.

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