Tickets Tab

The Tickets tab in the Spechy app allows you to manage and track customer support tickets. Here’s how to use the Tickets tab:

Accessing the Tickets Tab

• On the left sidebar of the Spechy web app, locate and click on the “Tickets” option.
• This will open a dropdown menu with two options: “My Tickets” and “All Tickets”.

Viewing Ticket Lists

• Select either “My Tickets” or “All Tickets” from the dropdown menu.
• “My Tickets” displays the tickets assigned to you, while “All Tickets” shows all the tickets in the system.

Searching and Filtering Tickets

• At the top left side of the Tickets tab, you will find a search bar.
• Use the search bar to search for specific tickets by entering their titles, ticket numbers, or other relevant details.
• Next to the search bar, there is a filter icon. Click on it to access filtering options.
• Apply filters to narrow down the displayed tickets based on specific criteria such as status, priority, or category.

Adding a New Ticket

• To add a new ticket, click on the “Add New Ticket” button.
• Fill in the required information such as ticket title, description, customer details, and any other relevant details.
• Save the information to create the new ticket in the system.

Editing or Deleting a Ticket

• Beside each ticket in the list, you will find an edit icon and a delete icon.
• Click on the edit icon to make changes to the ticket’s information.
• Click on the delete icon to remove the ticket from the system. Confirm the deletion when prompted.

The Tickets tab in the Spechy app allows you to efficiently manage and track customer support tickets. You can view, search, filter, add, edit, and delete tickets as needed. This feature helps you provide timely and effective support to your customers.